Terms of Service

Welcome to Diamond Home! These Terms of Service ("Terms", "Terms of Service") govern your use of our website, https://diamondhome.shop/, and the services we provide. By accessing or using the website and making purchases, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our website.

1. General Terms

You must be at least 18 years old to use this site and make purchases.
By using this website, you confirm that you are legally able to form a binding contract.
Diamond Home reserves the right to modify, suspend, or terminate the website or services at any time without prior notice.

2. Products and Services

We offer a variety of home furniture, baby furniture, garden sets, decor, lighting, and other home essentials, as listed on the website.
Product Availability: All products are subject to availability. If a product is out of stock, we will notify you of an expected restock or alternative options.
Product Descriptions: We make every effort to display products and their details as accurately as possible, including color, size, and material. However, colors and appearance may vary depending on your screen settings.
Pricing: Prices listed on the website are in Euros (€) and exclude shipping and handling unless otherwise stated. We reserve the right to change prices at any time without prior notice.

3. Ordering Process

When you place an order, you will receive an Order Confirmation email. This email serves as an acknowledgment of receipt of your order.
The contract between you and Diamond Home will only be finalized once we have processed and shipped your order.
Diamond Home reserves the right to refuse or cancel an order for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.

4. Shipping and Delivery

Shipping Area: We currently only offer shipping within the European Union (EU). Please note that we do not ship to non-EU countries.
Shipping Times: We aim to deliver products within 10 business days. Shipping times may vary depending on your location and product type.
Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of the order. You will be provided with shipping costs at checkout.
Delivery Responsibility: Once the goods have been delivered, the risk of loss or damage to the product transfers to the customer. We recommend inspecting your package upon delivery.

5. Returns & Refunds

Return Period: You may return products within 30 days from the date of delivery. Products must be unused, in original condition, and in their original packaging.
Return Process: To initiate a return, please contact our customer support team at support@diamondhome.shop.
Refunds: Refunds will be processed to your original payment method within 5-10 business days once the returned product is inspected and accepted.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with evidence (photos or videos). We will either send a replacement or issue a full refund.

6. Payment

We accept various payment methods, including credit/debit cards and PayPal, depending on your location and preferred method.
All payments are processed securely via encrypted connections, ensuring your financial details are protected.

7. Customer Accounts

Creating an account on our website is optional but recommended for faster checkout and order tracking.
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

8. Privacy & Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
By using our website, you agree to our privacy practices outlined in the Privacy Policy.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Diamond Home or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or modify any content from our website without our written consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Diamond Home is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or products.
We do not guarantee that the website will be free of errors, viruses, or other harmful components.

11. Dispute Resolution

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the European Union (EU).
Dispute Resolution: Any disputes or claims arising out of or related to these Terms shall be resolved through alternative dispute resolution (ADR), including mediation or arbitration, before taking legal action.

12. Changes to Terms

Diamond Home reserves the right to update or change these Terms at any time. We will notify you of significant changes through the website or by email.
By continuing to use the website after changes are made, you agree to be bound by the updated Terms.

13. Contact Information

If you have any questions or concerns about these Terms of Service, feel free to contact us:

Email: support@diamondhome.shop
Phone: [+48 509 732 807]

By using our website and placing an order with Diamond Home, you agree to these Terms and Conditions. Thank you for shopping with us!