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At Diamond Home, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, and we are committed to making your return and refund process as easy and stress-free as possible. Whether it’s a size issue, a product defect, or any other reason, we’re here to help!
Our Return & Refund Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- Return Timeframe: You may return products within 30 days from the date of delivery. After this period, unfortunately, we cannot accept returns.
- Condition of Items: The item must be unused, in the same condition as when it was received, and in its original packaging. We cannot accept returns for products that have been assembled, damaged, or used.
- Furniture Returns: For large furniture items, please check the product details before purchasing to ensure that it fits your space and meets your needs. If the item is defective or damaged upon arrival, please contact us immediately.
2. Non-Returnable Items
- Gift cards
- Custom-made products or items that have been specially tailored or altered
- Clearance items (as indicated on the product page)
- Certain types of home decor and lighting that have been opened or used
How to Request a Return
- Contact Us: To initiate a return, please contact us at support@diamondhome.shop within 30 days of delivery. Provide your order number, the product name, and the reason for the return.
- Return Authorization: Once we receive your request, we will send you a Return Authorization email with return instructions and the address to ship your return.
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is damaged, defective, or incorrectly shipped. We recommend using a trackable shipping service for returns to ensure your item is returned safely.
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Process
- Approved Returns: If your return is approved, a refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.
- Partial Refunds: In cases where the item is not returned in its original condition (i.e., damaged or missing parts), we reserve the right to issue a partial refund.
- Exchanges: If you would like to exchange an item, we suggest returning the original item and placing a new order for the item you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@diamondhome.shop with:
- A photo or video of the damaged or defective product
- Your order number
- A description of the issue
We will offer a replacement or a full refund for damaged or defective products, depending on your preference.
Late or Missing Refunds
If you haven’t received your refund within the stated processing time, please:
- Check with your bank or credit card provider. Refunds can take a few business days to appear.
- If you’ve done this and still haven’t received your refund, please contact us at support@diamondhome.shop for assistance.
Return Shipping Address
To return an item, please send it to the following address (we will provide more details in your Return Authorization email)
Customer Satisfaction Guarantee
At Diamond Home, we stand by the quality of our products. If you are not fully satisfied with your purchase, our customer support team is always here to assist you and resolve any issues you may have. We are committed to ensuring that your experience with us is seamless and that you are completely happy with your purchase.
We hope this Return & Refund Policy gives you confidence in shopping with us. If you have any further questions or concerns, feel free to contact our customer support team at support@diamondhome.shop.
